Agenda

Event Agenda

Below is a detailed information about event agenda

  • Time
    Subject
  • 08.00 AM
    Registration with Tea
  • 09.00 AM
    Welcome Note & Lamp Lighting Ceremony
  • 09:20 – 09:45
    Innovative mapping ideas to take your customer journeys to the next level
  • 09:45 – 10:15
    Partner Presentation (Title)
  • 10:15 – 11:00
    Panel Discussion - Meet New Customer Demands: Transform Customer Service to Deliver an Unforgettable Experience
  • 11:00 – 11:30
    Networking Break
  • 11:30 – 12:00
    Partner Presentation (Platinum)
  • 12:00 – 12:45
    Panel Discussion - Making Your Customer Data & Insights More Accessible Across Your Organization
  • 12:45 – 13:10
    Partner Presentation (Diamond) – Case Study
  • 13:10 – 13:30
    Partner Presentation (Diamond) – Case Study
  • 13:30 – 14:30
    Networking Luncheon
  • 14:30 – 14:50
    The Convergence of UX and CX to Improve Digital Experience? Senior level Presenter from Google India
  • 14:50 – 15:10
    Partner Presentation (Gold Partner)
  • 15:10 – 15:50
    Panel Discussion - Examining CX Trends for 2025 and Beyond
  • 15:50 – 16:10
    Partner Presentation (Gold Partner) -The Convergence of UX and CX to Improve Digital Experience
  • 16:10 – 16:30
    Partner Presentation (Gold Partner) -Increasing Customer Lifetime Value with Outstanding Loyalty Programs
  • 16:30 – 17:00
    Fireside Chat - Overcoming Silos to Completely Operationalize Customer Centricity Across Your Business
  • 17:00
    Closing remarks followed by Tea
  • 19:00 – 22:00
    Cocktail Round Table Sponsored (By Invite only)
  • Time
    Subject
  • 8:00 AM – 09:00 AM
    Registrations with Tea
  • 09:00 – 09:45
    Introduction
  • 09:45 – 11:00
    Power Hour
  • 11:00 – 11:30
    Break
  • 11:30 – 13:00
    Power hour
  • 13:00 – 14:00
    Experience Luncheon
  • 14:00 – 14:30
    ICE Breaker Activity
  • 14:30 – 16:30
    Experience Workshop
  • 16:30 – 16:45
    Lucky draw
  • 16:45 – 17:15
    Certificate Distribution
  • 17:15
    Wrap Up and Tea

At ICXC the aim is to bring CX professionals from various industries to the same platform and share there experiences leading to better CX and creating the Delighted customers.

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