About The ICXC

ICXC is a CX focused event designed and curated for the CX Community. The CX professionals gather every year to brainstorm, discuss and share the best practices in the domain of customer experience which enable them to serve the unique customer requirements. India world over is known as a unique market of 1.25 billion consumers with mega-cities and vibrant population. The winds of change across this diversified region allows companies to further chase growth by creating a perfect storm of consumer satisfaction 24/7/365 while retaining the existing customer base. In an increasingly transparent world where communication flow is constant and unlimited, organizations need to match the heightened expectations of progressively sophisticated, diverse and demanding customers. ICXC has emerged as a platform gain knowledge about CX Practices of future helping professionals to design and deliver custom-made experiences that will attract them to remain loyal. At ICXC the aim is to bring CX professionals from various industries to the same platform and share there experiences leading to better CX and creating the Delighted customers.

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About ICXC 2019

As Promised a memorable and rewarding event for our customers and attendees, ICXC 2019 just did that by being encyclopedia about gaining in-depth and complete knowledge about customers enabling us to design and deliver custom-made experiences that will attract them to remain loyal to you and also be your brand ambassadors.

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It comes from extricating insight from all customer’s multiple touch points and channels across your entire organization; it's about connecting loads of customer data (Referred as Big Data) from online channels and beyond, and extracting valuable insights from that data with speed and accuracy.

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ICXC 2020 – Bengaluru

Customer Experience is fast becoming a critical differentiator in today's hypersensitive, hyper-connected and hyper-competitive global marketplace. There's noticeable business value in managing the customer experience effectively.

The 2nd Edition of ICXC is exclusively curated for the Bengaluru region focusing on the dynamic market. With an immensely successful and well received 1st Edition held in Mumbai in the yr 2019, this edition will bring the spotlight to the Silicon City Bengaluru.

This conference is focused on addressing the dynamics of the ever-evolving world and how to achieve a competitive edge with the rising preferences of customers at ICXC 2020, Meet leading thinkers and business leaders transforming the CX practices. Get to exchange notes at an event testing the limits of CX strategy, customer preference, Role of UX in CX, AI and analytics in CX, and much more. A day when in the complex and transformative era to get to learn the latest and the best practices in the Customer experience domain.

Who is Speaking?

Take a look at the gallery of speakers

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Shreekant Vijaykar

Director of Asia Operations

COPC INC
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Mantosh Roy

Head - Retail Operations & Lead Automation

Nykaa.com
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Archna Gupta

Head Customer Relationship Management

Fortis Healthcare
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Subramanyam Iyer

Sr.VP & Head Customer Experience

DBS Bank India
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Jiten Kamdar

Vice President & Head Customer Experience

Reliance Capital
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Kavita Mehra

Customer Care Director APJ

Dell International Services India Pvt. Ltd.
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Madan Mohapatra

Head-Customer Strategy

Future Group
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Rituparn Bakshi

Head Customer Experience Transformation

HGS - Hinduja Global Solutions

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Who should Attend?

Who should attend the event ?

Marketing

  • CMO’s
  • VP/Director of Marketing
  • VP Marketing Initiatives
  • Head Social Media Marketing
  • VP Multichannel Marketing

Customer Experience

  • Chief Customer Experience Officer
  • Chief Customer Relations Officer
  • Chief Compliance Officer
  • VP Customer Experience
  • User Experience Head

Technology

  • Chief Marketing Technologist
  • Chief Technology Officer
  • Chief Digital Officer
  • Head Digital
  • Chief Information Technology Officer

Senior Management

  • Chief Executive Officer
  • Chief Operating Officer
  • Chief Development Officer

7+

Session featuring industry experts and analysts

>75%

CXO and Director Level attendees

80+

CX leader, Innovators and Practitioners

>60%

Of companies in attendance achieve 1$Bn in Annual revenue

Register to ICXC 2020

At ICXC the aim is to bring CX professionals from various industries to the same platform and share there experiences leading to better CX and creating the Delighted customers.

Seats are filling quickly. Secure your space now.

Register Now

Event Format

Checkout our event format

Keynote
Panel Discussion
Business Meetings
Round Table
Power lunch

ICXC 2020

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